General Terms

Access to - and use of THE SOAPPHARMACY website are subject to the following General Terms, this includes all products and services available through the website. We can update and adjust the General Terms from time to time. Continued use of the site signifies your agreement with the (revised) terms. Check this page regularly to keep up to date of any changes. If you do not agree with these terms, you should immediately stop using the website.

Identity of the entrepreneur:
Establishment and visiting address:
Zuidergracht 21-32
3763 LS Soest, The Netherlands

Office phone: +31 35 5880015
Access: From Monday till Friday from 8:30 am to 17:00 pm
Chamber of Commerce #: 59022302
VAT identification #: NL853283837B01
Bank account details : NL84 INGB 000 615 3546

To make purchases through this site, you are asked to register and provide us with your personal information. Customers must provide their real name, phone number, email address and other required information. In addition, you will be prompted to provide payment information, and warrant that the payment details you provide with your order are both valid and correct. You acknowledge that you are the one referred to in the submitted billing information.

The site is available only to individuals and others who meet the General Terms. Only customers in possession of an valid (credit)bank card, acceptable to THE SOAPPHARMACY can place orders. Applications must be approved by THE SOAPPHARMACY. THE SOAPPHARMACY reserves the right to limit larger numbers of an item shipped to a customer or postal address.

By an offer to purchase the items you authorize us expressly to periodically perform credit checks and, and where THE SOAPPHARMACY deems it necessary to retrieve information (including updated information) about yourself or third parties, including but not limited to, your credit card number or credit information (including credit information on your husband/ wife when you live in a jurisdiction where marital community of property) to verify your identity, to evaluate the validity of your credit card, to get first credit card authorization and to authorize individual purchase transactions.

In addition, you agree to our use of your personal data for anti-fraud controls. Your personal information may be disclosed to credit reference agencies or offices fraud, which can store such data. Please refer to our privacy statement for more information.

THE SOAPPHARMACY offers products that are in stock and available for shipment from our stock. It is possible that we are awaiting delivery. If the products that you would like to order are not in stock, please send us an email to Items that are in stock might be assigned in advance to meet prepaid orders.

It may happen that we can not supply selected items because of production problems or problems with quality control when an order comes to us. In such cases, we will notify you by e-mail. Items in your shopping card, that are unpaid, are not reserved and can be purchased by other customers.

All orders are subject to approval and availability. Order from the Netherlands include prices with 21% VAT. We reserve the right to change prices without prior notice.
Customers who make purchases from a country outside the European Union are owed duties or taxes. We encourage you to contact your local customs office to determine the final price of the desired article, before completing a purchase.
Once you have made your choice and have placed an order, you will receive a confirmation via email. This email does not constitute a sign of approval of the order, but only a confirmation of receipt.

We reserve the right to not accept the order, for example, if we do not obtain approval for payment or if shipping restrictions apply to a particular item or if the item is out of stock or does not meet our quality standards and is withdrawn or if you do not meet the conditions of purchase as set out in the General Terms.

We may also at any time and for any reason in its sole discretion refuse to process a transaction. We will not be liable to you or third parties for removing or editing information for

Payment options
Payment can be made by Visa, MasterCard, American Express, Maestro, PayPal and PayPal.

You confirm that the credit / debit card that you use is your property or you are specifically authorized by the owner of the credit / debit card to use it. All credit card / banking card holders are subject to validation checks and authorization by the issuing authority. If your payment is denied, we cannot proceed with the translation. THE SOAPPHARMACY is not liable for any delays or non-delivery dus to credit checks or denials.

We take all reasonable precautions to protect All banking transactions are processed via www.THESOAPPHARMACY Mollie, a secure online payment gateway that encrypts the card information in a secure hosting environment.

Gift Cards
THESOAPPHARMACY Email gift cards are sold under the following General Terms:

  1. Gift Cards are valid for 12 months from date of purchase.
  2. Gift cards can be redeemed against all products on the website of THE SOAPPHARMACY.
  3. Gift Cards are not transferable and can not be returned or redeemed for cash.
  4. Where the amount of the order is less than the value of the gift card, the remaining balance will remain open.
  5. Where the amount of the order exceeds the value of the gift card, the remaining balance must be paid by credit / debit card.
  6. If you return items purchased with a gift card, the remaining balance is credited as a new gift card.
  7. E-mail gift cards are sent by email to the recipient once the order has been processed and payment has been received.
  8. THESOAPPHARMACY is not responsible for the delivery of an e-mail gift card to an incorrect or non-existent address. That is the sole responsibility of the buyer.
  9. THESOAPPHARMACY is not responsible for loss, theft, destruction or unauthorized use of a gift card.
  10. On all with THESOAPPHARMACY gift card purchased products applies 21% VAT.
  11. For each order, you can use a maximum of one gift card.
  12. Gift Cards can not be combined with other promotions, including discounts.

Be careful with all the packaging. THESOAPPHARMACY can not be held liable for any damages or accidents caused by packaging.

We take care of each purchase until it reaches you. Upon delivery of the goods we require a signature, thereafter you are responsible for the products in your posession. If you have given us a different address than your own, you agree that the signature of another person is evidence of the transfer of the responsibility. This signature is considered proof of delivery and fulfillment by THE SOAPPHARMACY.

We work hard to deliver all orders within 48 hours. This time frame applies to delivery addresses in the Netherlands and Belgium. Estimated delivery times should be considered as guidelines and commence from the date of shipment. Deliveries to addresses outside the Netherlands and Belgium will have a longer delivery time. THE SOAPPHARMACY is not responsible for any delays caused by processing procedures at customs offices at the destination

Content is defined as any text, photographs, videos, audio or graphic materials THE SOAPPHARMACY, you or other users can upload or transmit on this website. THE SOAPPHARMACY is not responsible for any risk relating to the completeness, accuracy or usefulness of any content on this website. THESOAPPHARMACY reserves the right at any time to remove or change any content of this website. Removal may be immediate and without notice. You agree that THE SOAPPHARMACY is not to be held liable for the consequences of such removal.

Property, software and content
You may not use (parts of) THE SOAPPHARMACY website or its contents for commercial purposes or for advertising activity on your own website or other means of communication, such as a magazine, brochure or commercial flyer. This website is intended solely for your own use. You are not allowed to modify, copy, distribute, transmit, display, perform, reproduce, publish or license, commercially exploit, use content and / or the software of THE SOAPPHARMACY website.

Unauthorized copying or distribution
You agree that all copyright, trademarks and all other intellectual property rights in the content, software and all HTML and other coding in this website remain the property of THESOAPPHARMACY and its licensors, and are protected by copyright and other laws and international treaty provisions. You should use this material only as authorized by THE SOAPPHARMACY or its licensors. Reproduction of the materials mentioned above is illegal and can lead to civil and criminal prosecution.

If THE SOAPPHARMACY does not comply with the General Terms, we shall only be liable for losses, ie direct losses and reasonably foreseeable consequences of such non-compliance. Losses would be considered foreseeable when THE SOAPPHARMACY at the time of placing your order and at the time of sending your order would be aware of the non- compliance. We are only liable for losses up to 100% of the total value of the goods purchased.

We are not responsible for losses, indirect losses that are a side effect of the main loss or damage which are not reasonably foreseeable by you or us (such as loss of profits or opportunity loss).

We are also not responsible for failure to fulfill our obligations under the General Terms when such failure is due to events beyond our reasonable control.

You agree to keep THE SOAPPHARMACY clear from all claims, liability, damages and / or costs of third parties or your failure to comply with the General Terms.

User Relationship
You acknowledge that there exists between you and THE SOAPPHARMACY no joint venture, partnership, employment, or agency relationship as a result of your use of this website. You agree that you will not impersonate a representative of THE SOAPPHARMACY, and we are not liable for any representation, act or omission on your part.

Entire Agreement
The above General Terms constitute the entire agreement between the parties and supersedes all previous and current agreements between you and THE SOAP PHARMACY.

If you violate these General Terms and if might not take action, we will still be entitled to use our rights and remedies in (other) situations where you breach these conditions.

Applicable law
THE SOAPPHARMACY is governed by and construed in accordance with Dutch law, and all transactions with THE SOAPPHARMACY are subject to the exclusive jurisdiction of the Dutch courts.

All rights reserved. Published material on this website is copyrighted by THE SOAP PHARMACY or its licensors.

All rights reserved. All third-party trademarks mentioned or displayed on this website are the property of their respective owners. THE SOAPPHARMACY reserves the right to change these conditions, in particular in accordance with any changes in legislation. We ask you to review these terms from time to time to keep abreast of any changes. If you continue to use our site, which is using your acceptance of such changes.

Questions about the General Terms can be addressed to THE SOAPPHARMACY